Refund policy
28-Day Returns
Changed your mind? You can request a return within 28 days of receiving your order.
All items must meet the return conditions below to qualify for a refund.
Start a Return
To request a return, email info@suppla.co.uk with your order number and the item(s) you'd like to return.
We'll confirm your return and provide the next steps.
Please contact us before sending anything back so we can identify and process your return promptly.
Return Conditions
Returned items should be:
- Unworn, other than being tried on
- Unwashed and unaltered
- In their original condition
- Returned with original labels attached
- Free from marks, odours or stains
- In their original packaging where possible
Please take reasonable care when trying garments on. We may reduce a refund where an item has been handled beyond what is reasonably necessary to assess its fit and suitability.
Return Postage
Customers are responsible for return postage unless otherwise stated.
We recommend using a tracked postal service and retaining your proof of postage. Returned items remain your responsibility until they reach us.
If your item is faulty, damaged or incorrectly supplied, we'll cover reasonable return postage where applicable.
Returns Address
Once your return has been approved, please follow the instructions provided and send it to:
Suppla Returns
Office 124
21 Botanic Avenue
Belfast
Northern Ireland
BT7 1JJ
United Kingdom
Please don't send an item before contacting us to request a return.
Refunds
We'll email you once your return has been received and inspected.
Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or evidence that it has been sent back, as applicable. Your bank or payment provider may take additional time to process the refund.
Where required by law, we'll also refund the cost of standard outbound delivery. Additional charges for enhanced delivery services are not refundable.
Faulty, Damaged or Incorrect Items
If your item arrives faulty or damaged, or we've sent you the wrong product, size or quantity, email info@suppla.co.uk with your order number and details of the issue.
We may ask for photographs or further information. We'll arrange an appropriate replacement or refund and cover reasonable return postage where applicable.
Returns After 28 Days
We don't accept change-of-mind returns requested after 28 days.
This does not affect your statutory rights where an item is faulty, damaged, misdescribed or not fit for purpose.
Your Statutory Rights
Nothing in this policy affects your statutory rights.
Need Help?
Email info@suppla.co.uk and we'll be happy to help.