Refund policy

Returns & Refunds

28-Day Returns

We offer 28-day returns on all Suppla products. You have 28 days from receiving your order to request a return.

To be eligible for a return, items must be in their original condition, unworn other than being tried on, unwashed and with their original labels attached.

To request a return, email info@suppla.co.uk with your order number. Please wait for confirmation before sending your item back.

Approved returns should be sent to:

Suppla Returns
Office 124
21 Botanic Avenue
Belfast
Northern Ireland
BT7 1JJ
United Kingdom

Customers are responsible for return postage unless an item is faulty, damaged or incorrectly supplied. We recommend using a tracked postal service and keeping proof of postage.

Damaged, Faulty or Incorrect Items

Please contact info@suppla.co.uk as soon as possible if your item is faulty or damaged, or if you've received the wrong item.

We'll assess the issue and arrange an appropriate replacement or refund. We'll cover reasonable return postage where the item is faulty, damaged or incorrectly supplied.

Exchanges

If you need a different size or item, please return your original item and place a new order.

Refunds

We'll let you know once we've received and inspected your return.

If approved, your refund will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Nothing in this policy affects your statutory rights.